Foster a Positive Organisational Image in th Community

PUACOM005B – Foster a positive organisational image in the community

CERTIFICATE III

Overview

This learner resource covers the skills and knowledge required to successfully participate in representing and promoting your organisation within a community.

Target

audience

This target audience for this training are individuals who are required to participate in organisational community safety activities and in so doing demonstrate a positive image of their organisation.

Nominal

duration

30 hours

Relationship to PUA units

This document is part of the support materials for the unit of competency, PUACOM005B Foster a positive organisational image in the community is an elective unit in Certificate III in Public Safety (Firefighting and Emergency Operations) and Certificate III in Public Safety (Firefighting Operations).

Course
content

This learner resource is divided into four sections.

·         Section 1 describes how organisational policies, procedures and practice, underpin organisational activities in the community.

·         Section 2 explains how a community is defined and the factors which influence the diverse needs and concerns within a community.

·         Section 3 emphasises the importance of effective communication and working as a member of a team.

·         Section 4 discusses promotional opportunities and how an organisation can encourage community participation through these events.

Learning objectives

On completion of PUACOM005B, participants will be able to:

·         describe the factors which shape the image of an organisation

·         describe the factors which define and influence a community

·         identify key community members and networks

·         respond appropriately to inquiries from the community

·         participate in public forums

·         participate in promoting the organisation within a community

·         participate in activities to encourage community engagement.