Communicate in the Workplace

PUACOM001C – Communicate in the workplace

CERTIFICATE II

Overview

This learner resource has been designed to assist an individual to understand effective communication skills and behaviours and how to apply these in the workplace. Suggested learning activities are included throughout the learner resource and a series of self-assessment questions are provided at the end of each section to assist you to monitor your progress and to support your learning process.

Target

audience

The target audience for this training are individuals who are required to work with others and to make a positive contribution to the effectiveness and efficiency of a team in the workplace. Individuals performing this role are operating predominantly under direct supervision.

Nominal

duration

30 hours

Relationship to PUA units

This document is part of the support materials for the unit of competency, PUACOM001C Communicate in the Workplace is an elective unit in Certificate II in Public Safety (Firefighting and Emergency Operations) and Certificate II in Public Safety (Firefighting Operations.

Course
content

This learner resource is divided into three sections.

·         Section 1 provides an overview of the communication process and explains how communication underpins all workplace activities.

·         Section 2 describes the different ways in which we communicate including non-verbal and verbal communication; written communication and electronic communication

·         Section 3 provides information on how to communicate in a group and in team meetings. It also provides some guidelines on inter-cultural communication.

Learning objectives

On completion of PUACOM001C, you will be able to:

·         list the key elements of the communication process

·         identify a range of effective communication strategies

·         identify potential barriers to communication

·         gather, record and convey simple and routine verbal and written information in the workplace, using a range of media

·         give and receive routine instructions

·         participate effectively in small, informal work group discussions and meetings.