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Communicate in the Workplace
PUACOM001A – Communicate In the workplace |
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CERTIFICATE II |
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Overview |
This learner resource has been designed to assist an individual to understand effective communication skills and behaviours and how to apply these in the workplace. Suggested learning activities are included throughout the learner resource and a series of self-assessment questions are provided at the end of each section to assist you to monitor your progress and to support your learning process. |
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Target
audience |
The target audience for this training are individuals who are required to work with others and to make a positive contribution to the effectiveness and efficiency of a team in the workplace. Individuals performing this role are operating predominantly under direct supervision. |
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Nominal
duration |
30 hours |
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Relationship to PUA units |
This document is part of the support materials for the unit of competency, PUACOM001A Communicate in the Workplace. Error! Reference source not found.is an elective unit in Certificate II in Public Safety (Firefighting and Emergency Operations) and Certificate II in Public Safety (Firefighting Operations. |
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Course
content |
This learner resource is divided into three sections.
Section 1 provides an overview of the communication process and explains how communication underpins all workplace activities.
Section 2 describes the different ways in which we communicate including non-verbal and verbal communication; written communication and electronic communication
Section 3 provides information on how to communicate in a group and in team meetings. It also provides some guidelines on inter-cultural communication. |
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Learning objectives |
On completion of PUACOM001A, you will be able to:
list the key elements of the communication process
identify a range of effective communication strategies
identify potential barriers to communication
gather, record and convey simple and routine verbal and written information in the workplace, using a range of media
give and receive routine instructions
participate effectively in small, informal work group discussions and meetings. |
Code: PUACOM001A
Price (each): $33.00
Prices include GST (10.0%)
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